The Wine Maker's Toy Store wants you to be completely satisfied with everything you purchase from us; therefore, we offer a 100% money back guarantee on everything we sell. Whether it's an airlock, a packet of yeast, a wine ingredients kit or a complete starter package, it carries our lifetime guarantee (not 30 days like most stores). If you are not 100% satisfied with your purchase, you are eligle for a replacement or full refund of the product cost.
In addition, unlike most companies that request you save the original cartons for returns, we do not require that. We don't normally charge a restocking fee, but reserve the right to do so for used items. Please note that under Texas Law, we can not accept returns of any food product, including wine kits.
Our procedure for honoring our guarantee is as follows:
- Call our toll free number (1-866-417-1114) to tell us what you would like to return.
- Depending upon the item, we will either ask you to ship the item to us or dispose of it.
- We will issue a refund or replacement within 48 hours.
It's just that simple. We want you to be satisfied! If you have any questions regarding this or any of our policies, please contact us.