At finevinewines.com, The Wine Maker's Toy Store, we want you to be completely satisfied with everything you purchase from us; therefore, we offer a 100% money back guarantee on everything we sell. Whether it's an airlock, a packet of yeast, a wine concentrate kit or a complete wine kit, it carries our lifetime guarantee (not 30 days like most stores). If you are not 100% satisfied with your purchase, you can return it to us for a full refund of the product cost.

We also understand that sometimes you may order the wrong item. With us, it's no big deal as our 100% money back guarantee covers those items also.

In addition, unlike most companies that request you save the original cartons for returns, we do not require that. We also do not charge a restocking fee.

Our procedure for honoring our guarantee is as follows:

1. Call our toll free number (1-866-417-1114) to tell us what you would like to return.
2. Depending upon the item, we will either ask you to ship the item to us or dispose of it.
3. We will issue a refund or replacement within 48 hours.

It's just that simple. We want you to be satisfied! If you have any questions regarding this or any of our policies, please contact us.