We recognize you can get your home winemaking supplies all over the internet, but we want you to shop here! To realize that goal we offer competive pricing and no profit on shipping; however, we do not feel that is enough to get you to come back, time and time again. The difference maker has to be customer service! Whether you place a big order, small order or just need assistance, service is our #1 goal.

In an effort to demonstrate our committment to service, we will post emails from our customers. We will post emails that make us proud and emails that make us want to perform better. If you have any comments regarding our service, we would like to hear them. Send them to winemaster@finevinewines.com.

Below are some of the emails we received in 2006:

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12/29/06

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12/27/06

Hello George,
    Thank you. My shopping experience with you has been fantastic. Your customer service and assistance is greatly appreciated.

Matt - New York

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12/26/06

Merry Christmas George and the rest for the Fine Vine staff,

            I just wanted to say Thank you. My Mom called and ordered some equipment from you for my Christmas present. She said the person that answered the phone (the packer, it was not you) was extremely friendly and helpful. My mom is elderly and not familiar with this equipment or process so I am sure she had a lot of questions.

I have witnessed that many companies do not have the patience to deal with the slower thought process of the elderly and I really appreciate the time your staff spent with her. It further convinces me that Fine Vine Wines is an exceptional company and you should all be proud of the work you do.

            I cannot wait to use my vinator and my bottle tree, I think it will make the process easier but I am sure I will have questions. Talk to you soon

Happy New Year

Cindy Jo - New Jersey

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12/23/06

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11/20/06

Thank you. I appreciate you taking the time to help me out. There's nothing like good customer service! I'll place my order soon.

Richard - Illinois

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11/20/06

George thank you very much for the great customer service you have provided.  It is much appreciated after the situation that occurred.  I look forward to doing more business with you in the near future.

Thanks again and have a Happy Holiday

Steve - Missouri

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11/17/06

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11/10/06

Thanks George....... You are a wonderful wine merchant!!

Libby - Texas

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10/18/06

George,

Thank you for your phenomenal customer service. I'll be placing a new order soon for the Limited Editions and some other's - also a floor corker. It looks as if I'm hooked......!

Mike - California

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09/15/06

George,

Thanks!  Will do. And I know where I will be doing business for all of my wine making needs.  It is refreshing in today's world to be treated with such good customer service.

Again Thanks,

Don - North Carolina

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09/15/06

Thanks George,

I will be anxiously awaiting to see the wine kit in the mail.  Since I have decided to try making wine, I have been doing a lot of comparison shopping between stores and I picked your shop based upon the responsiveness of your message board.  I originally wanted to get an RJ Spagnols kit, and I was going to buy from a competitor based upon your exclusive tie to Winexpert.  Since this will be my first time making wine I eventually came to the realization that customer support is more important to me than product line.

Your message board made a customer out of me, and I commend you on your business.

Thanks again.

Gage - California

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09/15/06

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09/13/06

George:

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09/09/06

Thanks for the extra customer service. Seems rare these days.

This is my first attempt at this. Your website was great and made it appear very doable.

I like the Maple Road Wineries. If still time that would be great.

Thanks again,

Glenn - Maine

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09/08/06

Thanks George--- appreciate the information and the great service I have gotten from you!!

Marilyn - Arizona

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09/08/06

Hi,

I have bought the deluxe wine starter kit from you and some other assorted wine making accessories.  I was curious as to what all i would need to start beer brewing as well?  Thanks for all the help and assistance!  your service is great!

Adam - Virginia

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09/05/06

George,

I appreciate the information on yeast to use for making mead.

Today I used my MiniJet filter for the first time. It really does a good job and is pretty quick. I filtered several gallons of strawberry wine through it, and the filtered wine is beautiful.

Thanks,

Dave - Texas

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09/03/06

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09/02/06

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08/19/06

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08/18/06

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08/15/06

Great! I really appreciate it.  I plan on starting my first "batch" this weekend with homwgrown muscadines. I look forward to doing more usiness with you as my experience level grows.
Have a great day,

Kevin - Louisiana

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08/14/06

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08/08/06

hello- i got my order today - all looks good, no broken bottles or anything - its been a pleassure doing bussiness with you - i'll look foreward in doing furture bussiness with you.

richard - North Carolina

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08/08/06

George,

I just want to thank you for your help and advice. The three boxes arrived on Thursday. I took Friday off so I could get my "winery" setup in the kitchen. Everything was in perfect condition. The packing was excellent. Please thank your brother for me. He said I would have a lot of packing material. He was right - I  hauled off 3 huge garbage bags of foam peanuts to the recycle bin.

I'm using a couple of frozen 1/2 gallon milk containers to keep the must temperature down a bit. I've just tucked them into a storage tub with the bucket and covered it with a towel. It's working very well. They last about 10 hours, so I just swap them with two others in the freezer each morning when I leave for work and when I come home each evening. The room temperature is about 79 degrees, but the must is steady at 72. Probably not a viable long-term cooling strategy, but I'm trying to be extra careful this first time. I had no idea how active the fermentation would be. Those little bubbles of CO2 really create a "dancing fizz" on the surface. The SG is down to 1.030.

I think I see another wine kit and carboy in my future.

Thanks again,

Mike - California

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08/04/06

Thank you so much! The graciousness and good customer service are much appreciated, especially in this era, where both are sorely lacking. It is a pleasure doing business with you, and your kindness clinched a new
client.

Sincerely,

Pam - California

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07/28/06

George,

Received my order today and everything was in great shape.  Thanks for the quick packaging and delivery.  This was my first order from you, but I'm sure there will be many more to come.

Danny -  Tennessee

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07/25/06

George,

Attached is the mountain lake image for the custom label.  I hope the Australian Chardonnay isn't permanently discontinued.  It is one of my favorites.  As always, I look forward to receiving my order and starting yet another batch of delicious wine.  Seems like Christmas happens all through the year (every time I get my order from you). 

Thanks so much for your wonderful, fast service.  When I first started making wine, I tried using local suppliers.  They don't compare to you for friendly customer service, price, or knowledge.  You get all my business.  I've even sold my neighbors on getting their wine kits from you.  We live 45 miles from the closest supplier and its so much easier and cheaper getting things delivered right to the door than to drive down the mountain to order, then later to go back to pick them up.  Online ordering any time of day and 2-3 days later, it's on my deck waiting to be opened.  Priceless!

The forums are wonderful as are the people who post to them.  If only all that knowledge and experience could be bottled.  Although I'm a newbie, I have gotten hooked on reading the forums and checking the postings.  Those folks are great!  Thanks for providing a place for everyone to meet.

Take care,

Laurel - Colorado

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07/22/06

I can't thank you enough for your prompt attention to the broken bottles.

I was hesitant to order bottles on-line for this reason.  Your efforts assures me that I will be dealing with you more often. 

Thanks again.

Tom - Ohio

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07/07/06

George,

Thank you so much for your prompt reply.  We can see we made the right decison in companies to purchase from.  We did quite a bit of research on different places to start our hobby but we really liked your site and what seems to be a personal touch you give your customers.  There seems to be true value you give your customers and that is rare in so many industries these days.  That is what made me wonder why nothing seemed to be done with our order so naturally I had to ask.

Thanks again and we can't wait to get going. I am sure we will have plenty of questions.

Cheers,

Lincoln - Illinois

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06/27/06

Thank you George!  I appreciate your accommodating my quick deadline!

Cindy - Maryland

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06/05/06

Hi George,

Thank you for the prompt and helpful service on May 27th when I ordered my Beginners Vintners Reserve kit from you.  You were very helpful in answering my questions, preparing the custom labels with e-mailed text, and more!

My order arrived Friday June 2 as you said it would - all the items were properly packaged and protected.  The box was very large and intimidating but I was so excited to check out my new kit for winemaking.

Thanks, again, for the great service, excellent kit presentation online, etc.!

Sincereley,

Mark - Michigan

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05/19/06

Hello:

I just placed an order for the first time with you.  I want to put a wine product together with this particular bottle and will be back to you for a larger quantity.  I just wanted to take a moment and compliment you on the "absolute ease" that your website provides to its user.

It was a real joy.  I am sure this is reflective of your organization.

Thanks very much,

Ed - California

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05/18/06

George,

Thank you for all the time you have put into this. It truly is appreciated. I will let you know when the replacement kit arrives.

Thanks again,

Martin - Iowa

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05/17/06

Received the two boxes in the mail today.  Haven't had the time to open yet. But, just wanted to say.  If you hadn't of called me, I probably would have boughten the items I thought I needed at another web site. Because of your personal touch and concern; You got my business. The only reason I would have boughten from another web site is because they had pictures of what I was buying.

Thank you!

Janet - Nebraska

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05/11/06

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05/10/06

Hey George,

I have been very busy the first part of the week, but wanted to tell you how great Winestock was and we are looking forward to next year. That goes for Joe too, his email service is not working. Enjoyed meeting everyone from different parts of the country and tasting their wines. Tim really knows the wine business. I am still concerned about the reliability of plastic corks.

See you soon

Jesse - Texas

p.s. got to use that $50.00 on something

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05/03/06

Thankyou VERY much for your quality assistance with this order! I am excited to begin this new batch!!!

Fred - South Carolina

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05/01/06

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04/15/06

DEAR GEORGE:

    THANK-YOU SO MUCH FOR CALLING US BACK AND TALKING TO ME ABOUT YOUR WINE KITS.  MY HUSBAND (DAVE) REALLY ENJOYED YOUR PHONE CALL. I WILL GET A CHECK OUT TO YOU FIRST THING MONDAY ( APRIL 17) MORNING. THANK- YOU FOR ALL YOUR HELP.

DAVE AND BRENDA - OKLAHOMA

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04/20/06

Thanks, George --

I appreciate your willingness to be of help, and still wish you great success as you build your business!  And, I'll keep GOOD pictures coming....

Dave - Montana

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04/19/06

George,

It was a pleasure visiting your store today; thanks for the advice and great service. 

I had the opportunity to use the “power” stirring paddle this evening – It certainly made that process much, much easier to accomplish.  Thanks again!

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Best Regards,

Mark - Texas

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03/14/06

I am completly amazed. I ordered my kit and got an email from DHL yesterday that it had been shipped. I expected to get it next week. WHAT A SURPRISE I HAD TODAY!!! When I came home from work , there it was.
WELL DONE! Thank you.

Roger - Maine

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03/12/06

Thanks a bunch George.

I have learned a lot from making that first kit. 

1- Always use K-meta when cleaning and sanitizing

2- Always buy from George Cornelius

Thanks again and when this second batch turns out I will send you some GOOD bottles.

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02/16/06

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02/13/06

Thank you very much - you have made me a loyal shopper on your site.
Regards,

Carole - Florida

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02/13/06

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02/05/06

Phil - Texas

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02/04/06

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02/03/06

I would like to go with the Handheld Portuguese Double Lever. Can you give me the total and let me know if I owe you anything for shipping. Thanks for all your help it has been a very pleasent expeiance.

Jeff - Texas

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02/01/06

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01/31/06

Well---you sent me a spigot that I did not order. On the other hand,
you did not send me the stopper or airlock for the 6gal carboy, nor the
two dual scale thermometers that I have paid for. Why?
 Yes-both my wife and I went through the thousands of styrafoam peanuts
to make sure we found everything in the boxes. They were not there.
 Make this right.

Allen - Nevada

Editors note:

"The missing items were shipped the next day. Unfortunately, we do make mistakes."

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01/29/06

george........many thanks for responding to our 911 corking dilemma, on a sun afternoon no less !!!! as usual you were right & the problem was operator malfunction......entire batch now bottled, & corked, chillin as we speak.....i said it before but still bears repeatin:  it's about the service....we'll be back.....

donna & john - Florida

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01/28/06

Thanks for your very prompt reply.  My wife said that you would reply quickly.  Once I finish with the wine I am making (about two more weeks) I will be in the market to oder another kit from you and some back up supplies and equipment.  You run a first class operation.

Ken - Virginia

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01/26/06

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Comments from 2005

Comments from 2004

Comments from 2003