We recognize you can get your home winemaking supplies all over the internet, but we want you to shop here! To realize that goal we offer competive pricing and no profit on shipping; however, we do not feel that is enough to get you to come back, time and time again. The difference maker has to be customer service! Whether you place a big order, small order or just need assistance, service is our #1 goal.

In an effort to demonstrate our committment to service, we will post emails from our customers. We will post emails that make us proud and emails that make us want to perform better. If you have any comments regarding our service, we would like to hear them. Send them to winemaster@finevinewines.com.

Comments from our May 2005 survey

Below are some of the emails we have received:

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09/15/09

Mr. Cornelius,

Shopped a minimum of 10 other sites for this item.  You had the best price & the best shipping rate.  Thank you! I look forward to receiving my product as I will be bottling this weekend.

Regards-

Angie - Texas

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09/15/09

George,

Thanks for all your help in getting us the must. The beer is turning out great as the first batch has only been in the bottle for a month now and indications are very positive. I have not forgotten your beer, but I can only spare two bottles and they will be on the way in the next few weeks.

Also, the Castel Del Papa is just about a month old and is tasting decent already. Should be a very good by next summer. Thanks for the recommendation.

Cheers,
Spencer - Colorado

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09/10/09

Hi George,

I just wanted to let you know I have the destemmer/crusher that we discussed last Friday.

I drove and met the truck driver half-way in a truck stop and picked it up.

We used it and it worked great! It sure beats picking all the grapes off by hand and crushing in a bucket with a 2X4! We have eight, six gallon batches working right now. It’s our first attempt using grapes instead of juice and it looks good so far!

Thanks again for your help on getting the unit Friday. We would still be hand destemming and crushing today without it.

Joe - Nebraska

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09/07/09

George,

Thanks for the (very) rapid response.   I will taste, but really my expectations is that the wine really needs to age at least a year before making any kind of judgment and again - (like you said)  the drier the better  ;-]   I have an WE LE Alsatian Riesling that I just bottled and it is also dry, as well as a CC Showcase Yakima Valley Riesling that I just started today.   These  will make good comparison taste testing later on.  I just love this hobby.

Many thanks for the feedback.

Rex - Oklahoma

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08/18/09

Thank you very much. Customer service like this is one of the reasons I keep coming back. Have a great day and thank you once again.

Cary - Texas

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08/10/09

George,
 
  Thanks a million. My husband and I were talking about how great your prices are and how you are sooooo eager to help people. We voted and decided you are very passionate about making wine and a great business man! We are hooked on you and will never shop any where else!
 
Kathy - Nebraska

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08/07/09

Hi George!

We received the order and my wife opened it last night.  She loves it.  It was packed perfectly, nothing damaged, and the quality is great.  I'm so glad I ordered the premier kit from you.  We are very excited and look forward to purchasing from you in the future. (I myself am looking at your beer making kits).

I have one issue.  I made a mistake.  I ordered the wrong bottles (and perhaps the corks).  I ordered the 1500ml bottle, when I needed to order the 750ml.  My intent was to get three cases of 12 750ml, green Bordeaux.  Is there a way I could ship the 1500 ml bottles back to you, and then order the 750ml? 

I also am unsure of the corks make a difference.  I have 30 corks, but do they work for the 750ml as well?

Thank you so much for the great kit.

Have a great day!

Jason - Arizona

(We gave the customer full credit for the bottles and shipped out the correct bottles.)

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08/01/09

Dear George,

Please put on order 1 only White Chocolate Port and 1 only Orange Chocolate Port , so that I may get in line before the end of August.

Many thanks you for the wonderful service you have provided me and the friendship also.  You run your business honestly, efficiently, and make it very easy for your customer to do business with your store.  .

Best regards,

John - Washington

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07/21/09

Thanks I'm really trying to get a handle on the appropriate amount of sulfites so that the wine ages safely and I must say you should be commended on your news letter on sulfites, you have literally done all the leg work and made it easy with regards to what you need to do and have gotten me to the point to where people actually think I know what I am talking about LOL.

Thanks for helping the world make wine!!!!!!!!

Pat - Connecticutt

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06/19/09

Just wanted to say Thank You to Joseph for his quick help in the replacement of the brew belt that went bad. You guys are awesome at customer service! You can count on our continuing support of your business. Our friends and us are having a great time making the winekits. With your guidance our wine will be perfect.

Thanks again,

Mark - Illinois

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06/10/09

Thanks George,

You have a excellent online store, website and series of videos. Well Done.

Dan - Michigan

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06/06/06

George, the fermenter lid arrived via FedEx this afternoon. The guy who packed it should be building amored vehicle for the Marines!

Thanks

Bill - New Hampshire

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05/27/09

Dear George,

I thought I would let you know that my wine was a huge success at Candaces wedding. The Lambrusco  and the Sweet red from the grapes on our ranch were delicious and everyone wants to know when I am going to start selling it. Thanks for all the advice and labels that made it special. I look forward to a huge wild grape crop on the Bohr Ranch and will be ordering from you soon.

Sincerely,

Michele - Texas

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05/22/09

George,

It has been a full year since I stepped into your shop full of curiosity.  I want to let you know that I am fully hooked in the hobby.  Your staff, website and discussion forums are most helpful.  I have several kits going currently. 

Wanting to learn how wine competitions work and are scored, I decided to test a couple of wines I bottled last year and entered the Winemakers Magazine competition.  I fully did not expect to win anything right out of the gate.  However, I was thrilled to learn I won a gold with the very first kit you sold me.  That was a Winexpert Wildberry Shiraz.

Thank you for sharing your knowledge and keep up the great job you are doing.

Chuck - Texas

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04/29/09

Hi, I see that my items were sent out today.  Thank you.  I appreciate our helpfulness and I am happy to have found someone that is willing to make things right and make sure their customers are happy.  You don't find that often in businesses today.  I hope to do business with you again and look forward to the arrival of my package.

Thanks again,

Erin - Illinois

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04/08/09

George,

Thanks for all the updates.  It sure is nice to deal with someone that takes the extra time.

Clay - South Dakota

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04/07/09

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03/27/09

Thanks George! As usual your professionalism in answering so quickly is impressive. Wish I lived in the DFW area...

Jim - Texas

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03/25/09

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02/23/09

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02/08/09

Dear George and Mark, today my wife and I bottled our very first batch of wine.  It was white zinfandel that I recieved with my kit I got for Christmas.  I just wanted to thank yall for your help.  I appreciate your time when I called with questions.  The wine turned out great.  I will be ordering again soon to start my second batch.

Thanks again, John Carter - Texas

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02/04/09

Thanks George! Much appreciated. I wish everyone were as honest as you.

Have a good evening. -James - New York

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01/10/09

Hello George,

If it makes you feel any better regarding the site down-time, I’ve been researching beer and wine equipment suppliers on and off for about 14 months now, and your credentials are absolutely top-notch, so I’m not going anywhere.  You’ve got my business.  You’re very highly regarded, and your support is obviously everything it’s said to be in light of these e-mails.  I’ve been a private business owner/founder four times, and believe me, it gives me a unique perspective from which to appreciate great service.  Besides, I love the stereotype-breaking involved with doing business with a wine operation running out of Texas… makes me smile every time I think about it.

Also, yep, you got me regarding the wine selections… guilty as charged.

If I have the time today, I will call the credit info in to you for my order.  I’ll be working all weekend ahead of executive meetings next week, so this order is a gift to myself that is very much needed and well-timed…

Best Regards,

Joe - Rhode Island

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12/09/08

Hi,

I just wanted to say thanks for posting your winemaking videos  on your web site.   I've been having trouble figuring out the  degassing process, and now that I've seen it done, it's crystal  clear.   Those are a great resource.

Thanks!

Jessica - Boston

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12/03/08

Thank you for responding so fast.  This is a new adventure for us.  I imagine I'll be contacting you after Christmas when we begin working with the product.

Thank you and happy holidays!!!

Diana - Tennessee

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12/1/08

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11/17/08

Thanks George.

Good customer service is not something you see these days...and its appreciated.  I will get the other kit back in the mail to you as soon as the label arrives.

I look forward to trading with you again in the future.

Regards,

Doug - Texas

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11/11/08

Thank you for everything, including all the questions you answered for me
the other day via our phone conversation.  Your website is very informative.
I've almost worn out the tutorial.

Yours truly,

Diane - Michigan

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10/30/08

Hey Guys,

I've been visiting your website quite frequently over the last couple weeks
and just wanted to let you know how great and informative it is.   As soon
as I complete my winemaking research you will have a new customer on your hands (I'll be sure to register).   I'm a first-time winemaker wanting to do everything right and I believe your videos and literature will be the
primary factor in my success.   Thanks for sharing and taking the time  to
be thorough in your communications.  It is greatly appreciated.

Bryan - Newbie Winemaker – Ohio

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09/23/08

Good day -

I wanted to email and let you know that today I received my order. Kudos to whomever packed this stuff up. The box was "dinged" and the packing "Peanuts" saved the day. The order was surely well packed.

It is my intent to purchase all my wine requirements with your company. The first order went without a hitch and I have received quality merchandise. Also, I note that you are in Texas - it's my pleasure to have met several from your State throughout my life so I know I'm in good hands.
  
Thanks for your products and your time.

Tom - Alabama

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09/11/08

Hi George,

I hope you are well and I am looking forward to the Orange Chocolate Port on my order 36594.

I realized a few days ago that having ordered my first kits from you less than a year ago because I was curious, I have now done 18 kits!  I recently bottles the MM Renaissance Barolo and Meglioli Barolo, and WOW!.  I am very impressed with these Mosti products.  I was reticent to spend the money on the Meglioli, but now I can’t wait to see what the next lineup is.  Are the whites as good?

BTW, of those 18 kits I think 15 of them came from you (the others were CC kits that you didn’t stock.)  My compliments again on your service and your business model.  I hope to continue contributing to your success for a long time.

Kindest regards,

Tom - California

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08/24/08

hank You for all your help over the last week ... You have a loyal customer!!
My order is in.

David - Connecticutt

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08/20/08

Thank you very much for getting this out today and for the update.  Also, thank you for including an alternative yeast.

Service like this is why I'm going to keep coming back to Fine Vine Wines!

Matt - Iowa

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08/16/08

George,

Great - Thanks!  I will put comments in the order to just have it all ship when the kit arrives. 

Yes - the forum is wonderful. I have found answers to most of the questions I ask with a simple google search, but the forum gives me a much better feeling that I am getting good answers.  Most things are really a matter of opinion, and its great seeing many viewpoints and then deciding what I think is best for me.  You are doing a great service to the hobby by supporting the forum. Thanks!

Lisa - Ohio

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08/15/08

Thank you very much!!!  It is always a pleasure to do business with your company!!!

John - Tennessee

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08/08/08

George,

Highly impressive response and personal too.  I do not purchase on line normally too dangerous.  However, if I am in need of more items, I will go to your site.

Thank You,

Melynda - Michigan

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08/01/08

Peter - New York

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06/10/08

Thank you, George. I appreciate the courtesy. I would not dream of ordering anywhere else.

John - South Carolina

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06/06/08

Good evening George -

Congratulations on your 5 year anniversary. I live in Tampa FL and have been ordering from you for about 3 years now. I must say I greatly appreciate your business philosphy! After reading the newsletter for June, I was driven to write to you and let you know how much I appreciate a business man such as you. I know of one store locally (but I am sure there are a couple more) however I CHOOSE to do business with Fine Vine Wines due to the level of personal customer service I receive. I always receive emails from you to my questions and the few times I have called you have always answered all my questions. Thank you, Thank you, Thank you. In this day and age of unconnected unpersonal business transactions, I continue to order all of my wine kits from you due to the intregity of your business.

I wish you much continued success.

Bev - Florida

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06/05/08

Wow. Thanks George. You just got yourself another loyal customer...good service is priceless these days.

Jason - Louisiana

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06/01/08

George,

Your story is fantastic. I congratulate you and your family on a great business.

I truly enjoy our interaction and appreciate your business ethic. It is a pleasure to be associated with you and your team.

Congratulations on a job well one.

Regards;

Marcus - Texas

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06/01/08

George, I just finished reading your update on your wine business. I just wanted to say that I have dealt with you and your brother on the phone for several months and could not be happier with your customer service, support, and helpful advice. As a business person in my own right I appreciate your philosophy and wish you continued success. I will continue to support your business and am really happy that I chose your company to deal with at the beginning of my home wine making hobby in the first place.

Thanks again,

Larry - Oregon.

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06/01/08

Hi again George! (In case that other email I did does not get to you) I just wanted to let you know all your products and advice about winemaking has helped us make some dynamite wine over the years!

Thanks again,

Mary - Virginia

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05/29/08

George,

Just had to forward this FedEx tracking to you.

I called in the order just before noon yesterday and you shipped it by COB. I got the wine kit just 24 hours after it was shipped. WOW!!!

Thanks,

Wayne - Texas

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05/24/08

Just bottled my wine yesterday. My first "almost" solo attempt. My daughter and I have made many kits together. She is a FVW Growers Club member. This was Choc. Rasp. Port. I am very pleased with the wine. I bottled 15 - 750 ml bottles with 1/2 glass left over. The S.G. at bottling was 1.020 (the high end). The wine has great taste. I gave my knitting buddies a taste preview and ten of twelve gave rave reviews. Thank you so much for having such great products available and for always being there when we novices have questions.

Sincerely,

JoNell - Arizona

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05/15/08

Thank you. And your comment about keeping a customer is what won my business ....

Eric - Florida

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05/07/08

Thank you very much for all your superb customer service.  There's no one like y'all anywhere in the US.

Your new, faithful customer....

Ron - Texas

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04/13/08

Thanks George.  I just wanted to make sure.  I'd hate to mess up the first batch.  I'll just keep the one I have.  My 2nd kit was just ordered.  Your website makes it easy.  Thanks.

Brian - Oklahoma

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03/25/08

I recieved my vinometers in a very timely manner, and just wanted to thank you, for the rare 'fast, friendly, and fine service'.

Live with joy,

Keith - Granada, Nicaragua
America Central

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03/22/08

We had a great time at the bottling.  Kerry and Brenda Cage are hooked and will most likely attend the next event.

Steven - Texas

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03/22/08

I certainly wasn't expecting a response on a holiday weekend. Have a wonderful Easter and thank you again,

Dorothy and Larry - Florida

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03/17/08

Very good / I am referring a friend to get started wine making / I have told him you're a better source than local shops, Just as accessible.

Tom - California

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03/16/08

Mr. Corneluis,

I want to thank you for your generous offer. It is truly appreciated. I am a member of the Missouri Winemaking Society. Whenever there is a discussion of Mosti Mondiale wines, I recommend your website. You carry a very extensive line of Mosti Mondiale products. However, your greatest asset may be your commitment to customer satisfaction.

Thank You,

Michael - Missouri

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03/13/08

ok, kinda what i was figuring.. taste good too. I am been drooling over your site and around here i am limited where i can go.. i spent alot of research online and devoted myself to your products. and i have alot of business i will be bringing to you through friends into making wine! i was the "DUMMY" THEY USED TO TEST YOUR SITE and see how service was.. thank you for your helping me it means alot and will pay off for you in return

Rich - Ohio

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03/11/08

Thanks, I am sure there will be no need for a replacement as I am fully confident this one will work as it seems this is not a real uncommon occurrence. Besides I am learning all sorts of new tricks and having a lot more fun than I would just sitting waiting for my wine to make itself !!!

Again I can't thank you enough for the help and support....now what to make next.....any reccomendations of a Pinot Noir?

Brian - Massachusetts

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02/16/08

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02/13/08

George, Thank you. It was very nice meeting you last week at the store. I
have already started the petite Syrah and we are looking forward to starting
the sharaz this next week. It has been a lot of fun for my wife and I. With
out this website I do not think we would have been able to do it this easy.
Thanks again

Ron and Anita - Texas

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01/01/08

Comments from 2007

Comments from 2006

Comments from 2005

Comments from 2004

Comments from 2003